Maintenance debts
What is a maintenance debt?
- A maintenance debt occurs when the department repairs your home during your tenancy for damage that is not from fair wear and tear, and charges you for the repair costs, and/or
- when you move out of your home, repairs not caused by normal wear and tear, rubbish removal or cleaning are needed.
Maintenance debts are added to your rental account if you, anyone in your household or your visitors damage the home in any way.
What happens if I owe money for repairs, cleaning or maintenance?
We will charge the cost to your account and tell you about the debt. You can repay the debt within 4 weeks or ask to repay the debt by instalments.
What if I don't agree with these costs?
If you don't agree with the charges, contact your nearest Housing Service Centre to discuss the matter and ask for a review of the debt.
What if I don't pay these costs?
If you owe money to us for rent or maintenance costs, you must repay it.
You can repay your debt in instalments.
You can still apply for housing assistance or a bond loan, and we will assess your circumstances. If you are eligible for social housing, you will be placed on the housing register, and we will talk to you about a repayment plan to pay back your debt.
How do I repay my maintenance debt?
- Electronically through direct deduction from your Centrelink payment (Rent Deduction Scheme), Department of Veterans' Affairs payment (Direct Deduction Facility), or direct debit from your bank.
- A Payment Slip, for making repayments at any Australia Post office or agency. You can get a payment slip from your nearest Housing Service Centre.
- With phone or internet banking using BPay. Use Biller Code 747337 and your maintenance payment reference number (10-digit reference number). You can find the reference number on your Payment Slip.
Helpful information
- Complaints
- Leaving housing
- Moving out checklist
- Paying your rent
- Property inspections
- Property maintenance
- Request a review of a decision